A Ticket of Work (TOW) will allow Dig Dug to supply materials and labour at no cost to the builder as before, i.e. conduit, cables, fit off, pit/pole entries/connections etc.
Prior 19/11/2013 - Dig Dug could register an address - this service has been withdrawn by Telstra - and only the owner can request a new TOW.
This TOW gives Dig Dug authorisation to complete the work. Any network shortfall will also be completed too - (within certain guidelines) - otherwise a network extension will be lodged with Telstra.
How a TOW is generated
1) The owner/customer calls Telstra on 13 22 00 and asks for a 'New Phone Line".
How Dig Dug can help
Dig Dug has access to Telstra's mapping data base - Dig Dug can provide details of where the Network-Point-of-Presence (NPOP) is, for trenches to be dug to.
Once the details have been submitted to Dig Dug - the job (TOW) will be issued from Telstra to Dig Dug and we will be in contact.
Dig Dug is currently managing nearly every TOW within the Canberra area - both urban and rural. Lodging the TOW with the Submit form will speed up the process significantly.